To improve the quality of investigation & provide support to the Front-Line Police & Investigation Officers, the Telangana State Police is launching a First-of its-kind initiative, the Investigation Support Centre. The Investigation Support Centre comprises of Subject Matter Experts (Retired & Experienced Police Officers (Investigators), Legal Advisors, Forensic / Scientific Experts).
The Investigation Support Centre will help the investigation Officers across the City/State in Investigation, Detection and Prosecution, acting as a supplement to the effects of the Supervisory Police Officers.
The Community Policing Support Centre is to help all frontline Police Officers in preventing crime in community and eliminating the atmosphere of fear to help earn the trust of the Community and making those individual stakeholder in their own safety, enables law enforcement to better understand and address both the needs of the Community and factors that contribute to crime.
The Investigation Support Centre is to help improve the Quality in Investigation by making available Subject Matter Experts consisting of experienced retired Police Officers (Investigators), Legal Advisors/ Public Prosecutors, Forensic / Scientific Experts etc. The ISC will help in Crime Investigation, Crime Detection and Prosecution and act as supplement to the efforts of Supervisory Police Officers in-charge of supervision of investigation.
The Citizen Feedback Centre is to help the Citizen Satisfaction Levels through IVRS Call Centre based Surveys/ Internet based Surveys etc., for arriving at reliable and valid findings. The Centre will initially cover Hyderabad City and later the entire state of Telangana. The Citizen Feedback Centre would ultimately be shaped as a Centre of Excellence for promoting quality in Police Services Delivery through continual improvements.
“A Team consisting of SMEs will be positioned in ISC located at the Hyderabad City Police Commissionerate Head Quarters. The SME Teams will be available round the clock to facilitate all the frontline Police Officers / Investigating Officers to overcome all their doubts, knowledge gaps, skill gaps, etc. Any Investigating Officer from the rank of Police Constable onwards can freely access the Expert Team using Phones, Video Conference, Expert Forums, Online Chatting & other means of communications for taking guidance in real time and conducting proper investigation, detection and prosecution”.